Question 1

Order process

Accepted Answer

Our order process is clearly structured to guarantee the highest quality and transparency.

1. Contact and consultation: you contact us by phone or e-mail to discuss your project; we clarify your requirements and advise you individually on the options.

2. Quotation: based on the discussed requirements, we prepare a non-binding quote covering the planned work and the estimated lead time.

3. Order confirmation: to start your project, we require a written order confirmation – a simple one-line e-mail is enough to officially confirm the work. Without this written confirmation we cannot begin the order.

4. Invoice and planned delivery period: after your order confirmation, we issue the invoice and set the planned delivery period. Important: the planned delivery period is stated on your invoice – please note it to track the progress of your order. We pride ourselves on always delivering very punctually.

5. Delivery of the component: we offer you a ready-franked and filled-out DHL shipping label – best to request it during the project discussion in case we forget. Always include a copy of our quote with the cylinder head so the order can be identified quickly, and add a mobile number for safety in case we have questions.

6. Inspection and follow-up: on arrival we thoroughly inspect the component. Should unexpected damage or peculiarities be found, we get back in touch with you.

7. Machining: machining is carried out to the highest standards. Depending on the agreement, we send you interim results or progress photos.

8. Payment: when placing the order we require a deposit of 50% of the order value. The remaining balance is due shortly before return shipping; we inform you in good time so payment can be made without additional delays.

9. Completion and return shipping: once work is complete, you receive the component carefully packaged. Please check the insured value stated on our quote before return shipping and let us know if changes are needed.

This structured process ensures that every order is handled efficiently, transparently and on time – for results that exceed your expectations.

Question 2

How should I deliver the cylinder head?

Accepted Answer

You have a free hand when delivering the cylinder head – whether assembled or already disassembled, it makes no difference to us. Still, there are a few important points to note: pre-cleaning – please make sure the cylinder head is pre-cleaned so that no more oil leaks out; we take care of the rest with our professional cleaning. Camshafts and tappets must be removed before delivery. Valves – if we are to machine the valve seats, we need at least one set of valves for one cylinder; these are used to set up the machine and for the pressure test after the work is completed. Camshaft bearing caps – please don’t forget to include the camshaft bearing caps, as they should also go through our cleaning process. With these preparations we can process your order efficiently and without delays. If you have questions about delivery, feel free to contact us in advance!

Question 3

Our lead times

Accepted Answer

We are a service provider for individual solutions and manufacture every project as a one-off. Care and individuality take time, and we ask for your understanding regarding the following lead times: in the summer months, pure milling jobs are completed within a few days, while machining packages take 4 to 8 weeks. In the winter months (peak season) machining packages can take more than 10 weeks. Tip: if you are planning an order after the summer season, we recommend delivering the cylinder head early to avoid the high order volume that typically occurs between October and April.

Question 4

Phone hours and availability

Accepted Answer

We are happy to receive your calls so we can clarify matters quickly and easily! The best window for calls is generally weekdays between 9:00 am and 3:00 pm, as we are best reachable during this time. If you need support outside these hours, special times can be arranged by prior agreement via e-mail. Please understand that there are times when we are very busy due to high demand and numerous callback requests. International demand for our services has grown steadily over the years, so it can sometimes take one or two days before we are able to respond to enquiries.

Question 5

Express service?

Accepted Answer

For motorsport customers who cannot accept any waiting time during the current season, we run surcharged extra shifts at night and on weekends. These are strictly limited, so if interested please ask whether capacity is still available. This service can also be used in winter to save valuable time while building up a vehicle.

Question 6

Do you offer special services for commercial customers?

Accepted Answer

Yes, we now work mainly with commercial customers and offer solutions tailored specifically to their needs. Our service for commercial customers includes individual order forms with precisely defined scopes of work for smooth and efficient processing, a specification sheet with precise requirements for manufacturing dimensions and tolerances for optimal, standardised production, as well as our own CNC program names for recurring programs, so you can order future jobs more quickly and easily. If you are interested in working with us, please get in touch by e-mail – we are happy to discuss the details and adapt our processes to your individual needs.

Question 7

What happens if additional work becomes necessary?

Accepted Answer

Should unexpected issues such as cracks or damage be found during inspection of your component, we contact you directly. We only carry out additional work after your approval.

Question 8

Can I deliver my cylinder head in person?

Accepted Answer

Of course – we always enjoy meeting customers in person! As enthusiasts, it is something special for us to talk directly with like-minded people and discuss your project individually. Important: please be sure to arrange an appointment in advance, so we can make sure we have enough time for you and your request.

Question 9

Does your company offer sponsorship?

Accepted Answer

Yes, we are happy to support teams and drivers, especially in the area of youth development. Every year we get involved in numerous motorsport projects worldwide. How to apply: send us a compelling application that includes a description of your vehicle, details of your motorsport involvement (venues and frequency of events), and information about your goals and achievements. Please understand that our sponsorship budget is limited. If our budget for the respective calendar year is already used up, we cannot commit to further support – even if your application convinces us. We nevertheless welcome every enquiry and wish you every success with your motorsport project!

Frequently Asked Questions